Hello John.
Yes your problems is probably related to the same "bug". I hope someone who have more knowledge than me on enigma2 can help me (us) out on this (question 2 above) for some testing with the burst amplitude.
I really hope that someone at DMM reads this also and at least investigate it further. It's a pity that such a great box have this flaw... I hope they really are aware of this "bug".
If i can get me some extra time somewhere (have wife-material and kid and to much to do...) I will hook up a scope to analyze it more exactly, but I don't know when that will be. Maybe we have some answers here before that.
However I can tell you that I have a lot of sat equipment (receivers incl several E1 boxes, diseqc switches, LNB:s etc.). This (DM500HD) is the first stb that cannot operate ANY of the switches correctly. I have tried all possible configs with switches/LNB:s with the same bad result. It is not a bad individual unit either, several different DM500HD units shows the same...
When Googling about this it seems that this is a relatively common problem also on DM800 and DM7025 so my best guess is that this is a common Enigma2 problem and therefore a software/driver bug. Some people also claims that their boxes have started working after tuner replacement, and maybe they have, but I see it like this: If some voltage or timings are "on the edge" of the correct value (set somewhere in the software), a new tuner with a capacitor value sligthly diffrent can make a BIG difference and indeed cause the switches to work again.
For you John I don't have any suggestions (for now at least) but hopefully some DMM related guy (or other) reads this and gives us advice.
If I get any bright ideas or help elsewhere I will come back here and post it.
Please DMM, help us
Best Regards,
M